Businesses can get a clear understanding of the customer purchase path through insight community research. Learn how customers interact with brands and products in real time.
Have your customers record and narrate their journeys to capture light and pain points.
Use Missions to document planning and in-store shopping phases. In addition Experiences can be used to document members' online shopping experience.
Product launch cycles are getting shorter and shorter, so it's more important than ever to test your products with customers before releasing them.
Send your customers new products in advance to test and provide feedback. Early feedback will help you validate your designs, understand what your customers really need, and make changes along the way.
Test your ads and marketing materials with your customers before launching.
Use heat mapping and dial testing to create messaging and communications that resonate.
The key to concept testing is creating an index of past concepts that can be compared as a way to understand each concept’s successes. Therefore, they are run the same way every time to compare metrics.
Communities allow for an easy way to run concept tests with the same test group used each time, making insights easier to find and compare concepts.