My-Take Privacy Policy

Who We Are

My-Take is a leading provider of market research services. Our services include providing online insight communities (“Communities”) on behalf of our clients (“Client”).

What Personal Information We Collect

In general, we collect Personal Information about you through our Site related to your identity and contact information such as your name, e-mail address, company name, job title and company address.

When you register as a Community member, we ask for information such as your name, email address, date of birth, gender, zip code, personal interests and a password. Your password will be maintained on our system in an encrypted form and you will be able to create a unique username that will identify you during login and when you are interacting in a Community. Please note that My-Take owns your username, grants you a license to use it while you are a Member, and reserves all rights to your username once you either cease to be a Member or following an extended period of inactivity, including but not limited to the right to revoke, reuse, resell or license your username.

We may also collect limited amounts of Sensitive Data, such as health information, through certain Communities.

Other data may be collected automatically through the website (such as IP addresses, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our website, and dates and times of website visits).

Once you register with My-Take and sign into a Community, you are not anonymous to us.

Posting on a My-Take Community

Use care when posting Personal Information or your personal content in a Community. You should be aware that, when you post information in a Community, the information that you post - including but not limited to the content of the post, header information, username and email address associated with the posting - may be read, copied, used and re-distributed by people you do not know.

How We Collect Your Personal Information

Directly from you	We collect personal information when you provide it to us when registering for a Community or visiting our Site, when interacting with community activities or through interactions with an employee regarding support.
Indirectly form you	We may collect personal information including, but not limited to geolocation (when using mobile applications), IP address, cookies and device ID when you visit our website(s) or use our mobile application(s).
Provided by third-party service providers	We may collect personal information from our third-party service providers.
Obtained from government entities	We may obtain personal information from public records maintained by various government entities.

In addition, My-Take may set and access "cookies" on your computer to gather Non-Personally Identifiable Information. A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. We use cookies to improve the quality of our Service and to better understand how people interact with us. We do this by storing user preferences in cookies and by tracking user trends and patterns of how you use our Service. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent, but this may impact the quality of our Service.

We may use the following types of Cookies within our Site and our mobile applications:

Session Cookies

Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you while you are logged into the Website. This allows us to process your online transactions and requests, and to verify your identity, after you have logged in, as you move through our Website.

Persistent Cookies

Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We may use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.

Third Party Cookies

We also may engage third parties, including, without limitation, Google Analytics, to track and analyze non-personally identifiable Website data. We use the data collected by such third parties to help us administer and improve the quality of the Website and Services and to analyze usage. We do not have access to or control over these third party cookies, nor does this Privacy Policy cover such third parties’ use of data.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

To provide you with information, products or services that you request from us.
To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
For market research conducted on behalf of a My-Take Client
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
To improve our website and present its contents to you.
For testing, research, analysis and product development.
As necessary or appropriate to protect the rights, property or safety of us, our Clients or others.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

In some circumstances, the information you provide may include Sensitive Data (ethnicity, income, education, etc.). My-Take collects such Sensitive Data solely for meeting the market research goals of My-Take and the Client. Specifically, collecting this Sensitive Data allows My-Take and the Client to create a balanced community reflective of a certain consumer population or its segments. Such information is not collected for any discriminatory purposes. You will always retain the right not to answer any question with which you do not feel comfortable.

Information Sharing and Disclosure

My-Take does not rent, sell, share, or otherwise disclose Personal Information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

We may provide information to trusted partners (affiliates, Clients or other third parties) who work on behalf of or with My-Take and who have entered into confidentiality agreements with us.
My-Take responds to valid subpoenas, court orders, and other legal proceedings. We also may disclose information if we deem it necessary to exercise our legal rights or to defend ourselves against legal claims.
We will share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of any of our Terms Of Service or as otherwise required by law.
We may transfer information about you if we are acquired or merged with another company.

How We May Collect and Use Information About Children

My-Take’s Service is not intended for use by children, particularly those under age 16, and we do not knowingly collect information from children. In the event that we learn that we have collected Personal Information on the Service from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 16, please contact us at privacy@my-take.com.

My-Take does, however, collect information about children under the age of 16 from their parents through some of our Communities. We ask that our users do not provide information about a child without first obtaining consent from the child’s parents. Where appropriate, we will always ask for consent from a parent or guardian to collect information about children. In the event that we learn we have collected any Personal Information from a child under the age of 16 without verification of parental consent, we will delete that information from our database as quickly as possible.

How We Protect Your Information

We use reasonable and appropriate technological and physical safeguards to protect Personal Information you provide to us from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

Use of the My-Take Missions Mobile Application

In some Communities, members may have the option to participate in Community activities on their mobile device through My-Take’s mobile application. Use of the mobile application is voluntary and optional. Members who choose to use the mobile application must provide their Community login and password to access and complete mobile Community activities. The mobile application may request your permission to collect location data and/or may request access to multimedia stored on your mobile device (i.e. photos or videos). Location data is not required for participation in Community activities; if you do not wish for your location data to be submitted, please respond accordingly when prompted on your mobile device. Multimedia will only be collected from your device if you affirmatively select it for submission through the application (i.e. you chose an image or video to submit for a Community activity). You can change your permissions with respect to location data and multimedia sharing through the settings feature on your mobile device. Any information and content collected through the mobile application will be used consistent with this Policy and the policies and agreements applicable to your Community.

Use of the mobile application may not be available in all Communities, at the Client’s discretion.

Correcting/Updating Personally Identifiable Information (Community members)

You may change certain personal or profile information at any time. The fastest way to change your information is to log-in to your account and simply click on "My Profile". If you wish to change or delete your personal information, cancel your account, or request that we no longer use your information to provide you services, you may contact us at privacy@my-take.com. We will respond to your request within 30 days.

Special Information for California Residents

Under the California Consumer Privacy Act (“CCPA”), California Residents are afforded certain rights over their personal information, which are detailed below.

We adopt this notice to comply with the California Consumer Privacy Act of 2018 and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

Information Collection and Use

Category	Examples	Collected	Disclose for business purpose
A. Identifiers	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name	Yes	Yes
A. Identifiers	Social Security number, driver's license number, passport number, or other similar identifiers.	No	No
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))	A name, signature, address, telephone number, education	Yes	Yes
	Social Security number, physical characteristics or description, passport number, driver's license or state identification card number, insurance policy number, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.	No	No
C. Protected classification characteristics under California or federal law	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	Yes	Yes
D. Commercial information	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Yes	Yes
E. Biometric information	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	No	No
F. Internet or other similar network activity	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	No	No
G. Geolocation data	Physical location or movements.	No	No
H. Sensory data	Audio, electronic, visual, thermal, olfactory, or similar information.	Yes	Yes
I. Professional or employment-related information	Current or past job history or performance evaluations.	No	No
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	No	No
K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	No	No

Personal information does not include:

Publicly available information from government records.
De-identified or aggregated consumer information.
Information excluded from the CCPA's scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

In the preceding twelve (12) months, we have disclosed the following categories of information for a business purpose:

Category A: Identifiers
Category B: California Customer Records personal information categories
Category C: Protected
Category D: Commercial
Category H: Sensory

Your Rights And Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
The categories of third parties to whom the consumer’s personal information has been sold and the specific categories of personal information sold to each category of third party

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Sending an email to privacy@my-take.com.
Submit a request through your community.

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

When you submit your request, we will take steps to attempt to verify your identity. We will seek to match the information in your request to the personal information we maintain about you. As part of our verification process, we may ask you to submit additional information, use identity verification services to assist us, or if you are registered customer, we may ask you to sign in to your account as part of our identity verification process. Please understand that, depending on the type of request you submit, to protect the privacy and security of your personal information, we will only complete your request where we are satisfied that we have verified your identity to a reasonably degree of certainty.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Opt Out of the ‘Sale’ of Your Personal Information

The CCPA defines the terms “sell” and “sale” very broadly, such that some of our research-related activities might fall within the definition of “sale” under certain circumstances (My-Take would never sell your personal information to marketers)

To exercise the opt out of the sale right, please submit a request at our California Residents’ Landing Page.

Privacy Shield Frameworks

We generally maintain servers and systems in the United States hosted by third party service providers. We also may subcontract the processing of your data to, or otherwise share your data with, other third parties in the United States or countries other than your country of residence. As a result, where the personal information that we collect through or in connection with the Website is transferred to and processed in the United States or anywhere else outside the European Economic Area (EEA), the United Kingdom, or Switzerland for the purposes described above, we will take steps to ensure that the information receives the same level of protection as if it remained within the EEA, UK, or Switzerland, including entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU – US or Swiss-US Privacy Shield.

My-Take complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and the United Kingdom and Switzerland transferred to the United States pursuant to Privacy Shield. My-Take has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, My-Take is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

Pursuant to the Privacy Shield Frameworks, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to privacy@my-take.com. If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@my-take.com.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Our accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, we remain responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process the personal data on our behalf do so in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, My-Take commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union, British, and Swiss individuals with Privacy Shield inquiries or complaints should first contact our Privacy Officer at privacy@my-take.com. We will work to resolve your issue as quickly as possible.

My-Take has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction

Data Originating From The European Economic Area (EEA)

The Legal Basis for Using European Personal Information

When we collect information about you through our Site, the legal basis on which we process your Personal Information is our legitimate interests, namely, to provide you with information marketing our technology and services.

When we collect information about you through our Communities, the legal basis on which we process your Personal Information is the performance of our contract with you to participate in our Communities. If we collect any information about you through our Communities and process it in a way that is not necessary for our performance of our contract with you, the legal basis on which we will process your Personal Information will be your consent.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

My-Take, LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information

Retention Of Data

We will retain your information for as long as your account is active or as needed to provide you services, but no longer than one (1) year after your last visit to our Sites. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

My-Take, LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Rights for EEA Residents

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where My-Take, LLC relied on your consent to process your personal information.

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en

If you wish to exercise any of these rights, or raise a complaint on how we have handled your Personal Information, please contact us at privacy@my-take.com. If you are not satisfied with our response, or believe we are processing your Personal Information in violation of the law, you can complain to the Information Commissioner’s Office ico.org.uk

Please note that we may ask you to verify your identity before responding to such requests.

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy notice, we will give you notice of such changes by posting the revised policy on this Site, in links in the Communities and where appropriate, by other means.

This policy was last updated on January 21, 2020.

Contact Information

If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please email us at privacy@my-take.com our by mail using the address below:

My-Take
Attn: Privacy Officer
2000 West Park Drive, Suite 240
Westborough, MA 01581

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